Policies & Documents
Please follow the links to read our main school policies.
Complaints Procedure summary
From time to time you may have a query or worry about an aspect of your child’s schooling. What can you do?
We expect all our pupils, staff and parents to listen carefully and respectfully to each other.
In the first instance, any concerns should be discussed with your child’s class teacher as soon as possible.
Where you are unable to resolve the concern with the class teacher you should contact the Headteacher.
In the unlikely event that a complaint has not been addressed to your satisfaction you should contact the Chair of Governors by letter or email
A formal complaint in writing to the Governing Body via the Chair should be made if the issue remains unresolved, when it will be addressed by a small panel of Governors.
Should the issue still remain, a formal complaint may be made directly to the Education Committee by contacting the Director of Education on 08456 009 009
More information about the Complaints Process is included in the document ‘Responding to Concerns about Surrey County Council Schools’ which is available in the policies list, above.